WEBSITE PRIVACY POLICY
ROSIE DUB (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or interact with our website: https://rosiedub.com/ (“Website”).
1. What personal information we collect
The personal information we collect depends on how you interact with us, but may include
● Name
● Postal address
● Email address
● Phone number
● Billing and transaction details
● Information you provide through enquiries, bookings, purchases or forms
● Technical data (IP address, browser type, device information, usage data)
We do not generally collect sensitive information. If we ever need to collect sensitive information (for example health or identity details), we will only do so with your consent or where required or authorised by law.
2. How we collect personal information
We may collect your personal information when you:
● use or browse our Website
● make a purchase or booking
● submit a contact or enquiry form
● subscribe to emails or marketing
● communicate with us by email, phone or social media
● interact with cookies or analytics tools on our Website
We may also receive personal information from third parties such as payment providers, booking platforms, or service integrations. Where reasonable, we will notify you if this occurs.
Cookies and analytics
We use cookies and similar technologies to improve your experience and understand how our Website is used. Cookies generally do not identify you personally, but may be linked to you if you provide personal information.
You can disable cookies through your browser settings, although some Website features may not function correctly.
3. Why we collect your personal information
We collect and use your personal information to:
● provide our products and services
● process payments and fulfil orders
● communicate with you
● provide customer support
● send updates, marketing or promotional material (you can opt-out anytime)
● improve our Website and services
● comply with legal obligations
We will only use your personal information for the purpose for which it was collected or a related purpose you would reasonably expect.
4. Disclosure of personal information
We may disclose your personal information to trusted third parties who help us operate our business, including:
● payment processors
● booking and scheduling platforms
● website hosting providers
● IT and technical support
● marketing or email service providers
● professional advisers (accountants, lawyers)
We take reasonable steps to ensure these providers handle your information in accordance with Australian privacy law.
We may also disclose information where required by law.
5. Direct marketing
If you provide your contact details, we may send you marketing communications we believe are relevant to you.
You can opt-out at any time by:
● clicking the unsubscribe link, or
● contacting us directly.
We will not use sensitive information for direct marketing without consent.
6. Overseas disclosure
Some of our service providers may store or process data overseas (for example cloud software or email platforms).
We take reasonable steps to ensure overseas providers protect your information in a way consistent with Australian privacy law. By using our Website, you consent to this disclosure.
7. Security and storage
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We retain personal information only as long as reasonably necessary for business or legal purposes (generally up to 5 years unless a longer retention period is required by law). When no longer required, we securely destroy or de-identify it.
8. Access and correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or outdated.
To make a request, contact us using the details below. We will respond within a reasonable time as required under the Australian Privacy Principles.
9. Complaints
If you believe we have breached the Privacy Act or mishandled your personal information, please contact us in writing.
We will investigate and respond as soon as reasonably possible.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website.
11. Contact us
ROSIE DUB
Contact person: Rosie Dub
Email: rosie@rosiedub.com
Address: PO Box 3112, West Hobart 7000 TASMANIA, AUSTRALIA